📄️ Installing the FS PBX Contact Center Module
The FS PBX Contact Center is a premium module that adds advanced call center functionality to your FS PBX system. Before proceeding with the installation, please note that a valid license is required, which can be obtained through our sales team. Trial licenses are available for a 30-day evaluation period.
📄️ Agent Presence Buttons
FS PBX can monitor and change a call center agent's login and break status using two BLF keys. Status changes made from the phone, the FS PBX web interface, or automatically by the queue are reflected on the keys in real time.
📄️ Agent Calls Outside Queues
FS PBX tracks an agent's calls outside Contact Center so queues can skip that agent while the phone is busy. This includes outgoing external calls, local extension calls, and incoming calls delivered through the extension's directory entry, including ring groups.
📄️ Queue Callbacks
Queue callbacks let callers leave the phone queue and receive a return call when an agent can help. FS PBX carries forward their waiting time and queue priority, so they do not have to stay on hold.
📄️ Hold Audio Sequences
Each Contact Center queue has two hold-audio modes under Settings → Caller Experience:
📄️ Queue Outcomes
Queue outcomes explain what happened to callers waiting for your team. Use them to see how many callers reached an agent, hung up while waiting, chose to leave the queue, or reached the waiting limit.