v1.9.8
· 2 min read
What's new
AI Agents with Retell
FS PBX now includes a native AI Agents workspace for connecting Retell voice agents to your call routing.
Highlights
- Create AI agent extensions and select their Retell voice agents.
- Route calls from phone numbers, virtual receptionists, ring groups, and extensions.
- Transfer callers from an AI agent back to an extension in the same account.
- Enable call recording per AI agent.
- Send collected caller details and follow-up notes by email.
- Automatically synchronize FS PBX tools with Retell.
- Review tool activity, email delivery status, and errors under Logs → AI Agents.
Agent Presence Buttons
Call center agents can now manage their availability directly from their phones using BLF keys.
Highlights
- Log in or out using an Agent Login button.
- Toggle break status using an Agent Break button.
- See live status changes made from the phone, web interface, or queue.
- Hear spoken confirmation after each status change.
A FreeSWITCH restart is required after updating to activate agent BLF presence.
Other Improvements
- Added FreeSWITCH hostname visibility and search to the Gateways page.
- Improved virtual-receptionist key editing and phone-number bridge routing.
- Improved device line ordering and custom key handling.